Please find answers to frequently asked questions here. Additional inquiries may be directed to email@example.com.
Order and Payment
WHAT PAYMENT METHODS DO YOU ACCEPT?
HOW DO I CANCEL MY ORDER?
CAN I CHANGE MY ORDER? OR THE INFORMATION ON THE ORDER?
To change your order or the information on the order, please contact firstname.lastname@example.org immediately. Please note, it may be difficult to change your order once your order status is on Processed or Shipped.
MY ORDER IS MISSING, DAMAGED, OR INCORRECT
If the products from your order is missing, damaged, or incorrect, please refer to the refund policy. In this case, Wishtrend will issue a refund and the customers will not be responsible for the delivery fee.
HOW DO I KNOW IF MY ORDER IS CONFIRMED?
Once your payment has been confirmed we will send you an order confirmation email. Please check if you have received an email and if you have not we advise you to contact email@example.com
I WANT TO MODIFY MY ORDER.
Items, vouchers and shipping information/options can't be changed once the order has been placed. Cancelling is available only when its status is still "Order Placed". Please be informed that Re-purchasing may be difficult depdending on stocks after cancellation.
I CANCELED AN ORDER AND I WAS TRYING TO REORDER, BUT THE PROMOTION ENDED, CAN I GET THE SAME BENEFITS (DISCOUNT RATE, VOUCHER, ETC.)?
I DID NOT GET MY ORDER.
CANNOT LOG IN
Please click on "forget my password" on the sign-in page and follow the guideline to reset your password.
HOW DO I SUBSCRIBE AND UNSUBSCRIBE FROM EMAILS?
To subscribe and unsubscribe from our newsletter, please log-in to My Accounts and click on Manage Preferences. Please select the type of emails you would like to receive from us.
HOW DO I EDIT / UPDATE MY PERSHOW DO I EDIT / UPDATE MY PERSONAL INFORMATION?ONAL INFORMATION?
To edit or update your personal information sign into your account and click ‘My Account’. You can also manage your preferences on your account.
HOW DO I DELETE MY ACCOUNT?
If you choose to delete your account, please contact us at firstname.lastname@example.org.
HOW DO I USE MY POINTS TO PURCHASE PRODUCTS?
You can use your Happy Eath Rewards at checkout to make a purchase. Apply the amount you would like to use on the ‘Reward’ section provided on the cart page. Please visit Rewards for more information