FAQ.

Please find answers to frequently asked questions here. Additional inquiries may be directed to info@happyearthrarm.org.

Order and Payment

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • PAYPAL: Accepts VISA, Mastercard and Paypal payment

  • Direct Bank Transfer: Available for Singapore ONLY.
    • HOW DO I CANCEL MY ORDER?

  • If your order status is on Order Placed:
    • Please log-in to your account and click the Cancel Order button on 'My Orders'
  • If your order status is on Processed or Shipped:
    • Unfortunately we cannot your process a refund because your package is now packing or have been shipped.
    CAN I CHANGE MY ORDER? OR THE INFORMATION ON THE ORDER?

    To change your order or the information on the order, please contact info@happyearthfarm.org immediately. Please note, it may be difficult to change your order once your order status is on Processed or Shipped.
    MY ORDER IS MISSING, DAMAGED, OR INCORRECT

    If the products from your order is missing, damaged, or incorrect, please refer to the refund policy. In this case, Wishtrend will issue a refund and the customers will not be responsible for the delivery fee.
    HOW DO I KNOW IF MY ORDER IS CONFIRMED?

    Once your payment has been confirmed we will send you an order confirmation email. Please check if you have received an email and if you have not we advise you to contact info@happyearthfarm.org
    I WANT TO MODIFY MY ORDER.

    Items, vouchers and shipping information/options can't be changed once the order has been placed. Cancelling is available only when its status is still "Order Placed". Please be informed that Re-purchasing may be difficult depdending on stocks after cancellation.
    I CANCELED AN ORDER AND I WAS TRYING TO REORDER, BUT THE PROMOTION ENDED, CAN I GET THE SAME BENEFITS (DISCOUNT RATE, VOUCHER, ETC.)?

  • Once items are sold out or promotion period ended up, You can't get same benefits even if your cancelled order placed during the promotion.

  • If the product is already sold out or the promotion has ended at the time of reorder after cancellation, the promotion benefits received at the previous order cannot be applied.
    • I DID NOT GET MY ORDER.

  • Shippings may be delayed during this promotion period. You can check your order status in MY ACCOUNT-MY ORDERS.

  • Customs or your local carrier may be holding your parcel. We recommend you to contact customs or local carrier with your tracking no. (We will not be responsible for any duty/import/taxes/customs/etc charges you may incur)

    • CUSTOMER ACCOUNT

    CANNOT LOG IN

    Please click on "forget my password" on the sign-in page and follow the guideline to reset your password.
    HOW DO I SUBSCRIBE AND UNSUBSCRIBE FROM EMAILS?

    To subscribe and unsubscribe from our newsletter, please log-in to My Accounts and click on Manage Preferences. Please select the type of emails you would like to receive from us.
    HOW DO I EDIT / UPDATE MY PERSHOW DO I EDIT / UPDATE MY PERSONAL INFORMATION?ONAL INFORMATION?

    To edit or update your personal information sign into your account and click ‘My Account’. You can also manage your preferences on your account.
    HOW DO I DELETE MY ACCOUNT?

    If you choose to delete your account, please contact us at info@happyearthfarm.org.
    HOW DO I USE MY POINTS TO PURCHASE PRODUCTS?

    You can use your Happy Eath Rewards at checkout to make a purchase. Apply the amount you would like to use on the ‘Reward’ section provided on the cart page. Please visit Rewards for more information
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